Last Updated: 12 September 2025


Welcome to eprivate ltd , we are a UK-based company. By purchasing or using our second-hand products or software , you agree to be bound by these Terms of Service. Please read them carefully.

Nature of Products:

All physical products sold by eprivate ltd are second-hand and sold "as is" without warranties, except as required by UK law (e.g., Consumer Rights Act 2015). Products may have wear, defects, or limited functionality, and it is your responsibility to review product descriptions and conditions prior to purchase. Software is licensed, not sold, under the terms of the applicable software licence agreement provided at purchase.

Sales, Returns, and Refunds:

Second-Hand Products: All sales of second-hand products are final, except where UK law mandates otherwise (e.g., if the product is not as described or is faulty). Returns or refunds are not accepted for change of mind or minor wear consistent with the product’s second-hand condition. Any return requests must be submitted in writing to [email protected] within 14 days of delivery, as per the Consumer Contracts Regulations 2013 for distance sales, where applicable.

Software: Software licences are non-returnable and non-refundable, except where the software is faulty or not as described, as required by UK law. You acknowledge that software functionality may be limited due to its second-hand or legacy nature.

Software Licensing and Restrictions:

Software provided by eprivate ltd is subject to the accompanying end-user licence agreement (EULA). You are granted a non-exclusive, non-transferable, revocable licence to use the software for personal or agreed commercial purposes, as specified in the EULA. You may not copy, modify, reverse-engineer, decompile, distribute, or sublicense the software, except as permitted by law. Unauthorised use may result in termination of your licence and legal action.

Software is provided "as is" without warranties, except for statutory rights under UK law (e.g., that it meets the description and is of satisfactory quality).

No Additional Warranties:

Except as required by UK law, we make no warranties, express or implied, regarding the condition, functionality, or performance of second-hand products or software, including but not limited to merchantability or fitness for a particular purpose. Product descriptions, images, or specifications are for informational purposes only and do not constitute a guarantee.

Limitation of Liability:

To the fullest extent permitted by UK law, eprivate ltd shall not be liable for any indirect, incidental, consequential, or special damages arising from your purchase or use of our Products, including but not limited to loss of data, profits, or property damage. Our total liability, if any, shall not exceed the amount paid by you for the Product. Nothing in these Terms excludes or limits liability for death, personal injury, fraud, or any other liability that cannot be excluded under UK law.

Claims and Disputes:

Any claims must be submitted in writing to [email protected] within seven (7) days of delivery or, for software, within seven (7) days of licence activation, unless a longer period is required by UK law. We reserve the right to deny claims at our discretion, except where prohibited by law. Disputes shall be resolved through negotiation or, if necessary, binding arbitration in London, England, under the rules of the London Court of International Arbitration. You waive the right to participate in class actions, to the extent permitted by law.

Consumer Rights:

If you are a consumer under UK Law, nothing in these Terms afects your statutory rights, including those under the Consumer Rights Act 2015 (e.g., that goods must be as described, of satisfactory quality, and fit for purpose) or the Consumer Contracts Regulations 2013 for distance sales (e.g., 14-day cooling-off period for online purchases).

Governing Law:

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where UK consumer law allows you to bring claims in your local jurisdiction.

Changes to Terms:

We may update these Terms at any time by posting the revised version on our website. Continued use of our Products after such changes constitutes your acceptance of the updated Terms.

Contact Information:

For questions or concerns, contact us at [email protected]

UK Compliance: The ToS incorporates mandatory UK consumer protections (e.g., Consumer Rights Act 2015, Consumer Contracts Regulations 2013) to ensure validity.

Returns:

Are limited to statutory requirements (e.g., faulty or misdescribed goods), and software refunds are restricted to similar cases.

Software Provisions:

The added software section emphasizes licensing restrictions, prohibits unauthorized use, and aligns with UK law on statutory rights for digital content.

Legal Review: eprivate ltd, [email protected]. Have this reviewed by a UK solicitor to ensure compliance with local regulations, especially for distance selling or international customers.